Privacy Notice for NuCare Limited

This privacy notice tells you what to expect when NuCare Ltd collects your personal information. We take the protection of your data seriously and are commitment to being transparent with you about the data we collect and how it is used and shared.

Your personal data and waht we use it for
Lawful basis for processing your data
Your rights
Retaining your data
Our website

• Automatic collection of information
• Disclosure and visitor choice
• Confidentiality/security

Your personal data and what we use it for
We process your personal data, which includes your name, contact details and medical devices for the purposes of:

Your Care - providing care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;

Our Payments - sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

Management - sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

Lawful basis for processing your data
We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. This means that we only use your data to provide you with the pharmacy services mentioned ‘here’ hyperlink to ‘your care’ section above.

Your Rights
You have the right to a copy of the information that we hold about you. You may also request inaccurate data to be amended and you may object to us holding your information.

Our Data Protection Team can be contacted at dataprotection@phoenixmedical.co.uk

Other options:
You may lodge a complaint with the Information Commissioners Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Retaining your data
We hold your information for as long as advised by the NHS and we follow their guidance in relation to retention periods.

Our Website

Automatic Collection of Information
Each time someone accesses our website we collect information about the way our website is used. This includes the number of people who access the site and which pages they access. This is done using Google Analytics, a third party service that collects this information by way of ‘cookies’ placed in your web browser. For more information on how this service works, you can go to: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

The information collected via Google Analytics is collected in such a way that it cannot be used by ourselves or any third parties to identify anyone. The only exception to this is when we need to link up or store the information in cookies to help with customer administration, data collection to deal with a requested action on the site, or to help us with specifying the purpose of a request made.

However we do not collect information about our visitors from other sources such as public records or bodies, or private organisations.

If we do wish to collect information that identifies you through our website, we will request this directly and with your consent. We will make it clear when we collect this information and will explain what we intend to do with it.

Sometimes we need to automatically log personal data, or link the information automatically logged to personal information, for customer administration purposes. This is done by means such as programming or the use of cookies.

Any personal data you may give us, while using our services, will be collected to enable us to carry out the services that you have enquired about or are using.

If, at any time, we wish to use your personal data for a new purpose, we will provide you with a way to indicate your consent to this new usage. This will normally be by indicating in a box at the requisite section on the site where personal data is collected.

Disclosure and Visitor Choice
We do not intentionally disclose personal data of visitors to our site to other organisations. Where we may disclose your personal data, visitors to the site will be notified at the point of the site where personal data may be collected.

Confidentiality/Security - Primary Personal Data/Business information
We will collect personal information from you for customer admin purposes and sensitive personal data concerning your health for dispensing purposes. This information will not be sold to third party companies. We may use this information for our own marketing purposes. We will also use the contact details you provide to communicate with you in the event that any services requested are unavailable.